Terms and Conditions

Terms and Conditions

Terms and Conditions of Business and Service

1. Shipment and shipping costs

We will ship your order as soon as possible. If articles are not in stock and not thereby available for inclusion in the first delivery, you will be informed.

Global delivery
We offer several shipping options. Please find the shipping costs on our website roofbi.com or make
inquiries when placing your order. It is unfortunately not possible to
perform subsequent deliveries outside of the EU. Shipping costs to the E.U are from € 15 till 25€
The costs of shipping will be indicated in the shopping cart.
Shipping to non-EU countries

For shipping to countries outside the European Community customs duties and taxes can be charged in
each importing country. For further information about customs and import regulations of your country, you can ask your local chamber of commerce or customs office.

2. Choose your own method of payment

International payments:

Cash before delivery:

When placing your order please transfer the total amount in advance giving details of your customer or invoice number, the complete name of the person placing the order and his/her place of residence.
Please use a SEPA payment to transfer the order value to our account :
Bank: Societe Generale
IBAN FR76 3000 3042 6500 0270 0011 096
SWIFT/BIC :SOGEFRPP
Please be sure to pay your portion of the shipping costs when you pay in cash before delivery.
Credit card:

We also offer our customers the option of paying by MASTERCARD or VISA, trough Paypal. When ordering please state your credit card number, security code and the expiry date of your card. The invoice total will be billed to your credit card account at the time of dispatch.

PayPal:

You can make safe, fast and secure online payments via PayPal. If you do not have a PayPal account yet, you can create one easily: sign up under www.paypal.com and link your bank account or your credit card to your PayPal account to be able to pay via PayPal. All payments via PayPal are carried out in euros; a fee can be charged by PayPal for other currencies.

Additional payments methods:

Invoice:

Simply pay the invoice amount with no deductions following receipt of delivery. Payment by invoice is only available within Germany. Payment by invoice is only available to private customers and not to companies and institutions.
Ordering via our web shop

Simply order the items that you would like from our shop. Then, in your shopping basket, select the option to pay by installments. After a page showing an overview of your order, you will be taken to the form for the financing details. Your details will then be checked by Commerz Finanz GmbH. If the result of the check is positive, then you can complete your purchase with us.

3. There to help you

There are legal guarantee rights for all products we’re offering.

a. ROOFBI guarantee
Your ROOFBI comes with a comprehensive warranty package. You have a 1-year warranty on materials, sewing, and brackets.
This warranty is only valid for the first owner. Where justified claims are raised during the guarantee period, we will replace or repair the article. All other claims are hereby excluded. In the event of an exchange, we will offer you a replacement as similar as possible, if no identical is available anymore.. This guarantee does not apply to damage arising from normal wear and tear, improper use, accidental damage or incorrect assembly. To retain your rights under this warranty please retain your invoice. The data on the invoice determines the start of the guarantee period. We will, of course, assume the costs of shipping in the case of justified warranty claims.

4. Purchase to order
Purchase agreement
The display of merchandise on our website constitutes a non-binding offer. By clicking on the Send button in step 4 you are submitting a binding purchase order for the articles listed in the shopping cart. After sending the order you will be sent an automatically generated confirmation of receipt. A purchase agreement is only concluded upon a confirmation of the order or through actual delivery of the goods within 5 days.
Information on returning goods

5. Right of Revocation

You may cancel your contract within 14 days for any reason. The cancellation period is 14 days and begins the day on which you or a third party you designated that is not the carrier receive(s) the goods. To exercise the right of cancellation, you have to notify us.

ROOFBI Customer Service –

46 avenue des Freres Lumiere

78190 Trappes

France

E-Mail: contact@roofbi.com

by means of a clear statement (e.g. a letter or an email) on your decision to cancel the contract.

To exercise the right of cancellation within the stipulated period, it is sufficient that you send the information about the exercise of the right of cancellation within the cancellation period.

Consequences of cancellation

Upon the cancellation of a contract, we have to refund all payments received from you excluding the shipping costs (with the exception of additional costs that incurred because you opted for another method of delivery than the reasonable standard delivery we offer) immediately and within 14 days of receipt of your contract cancellation at the latest. For the reimbursement, we will use the same means of payment you used for the original transaction unless expressly otherwise agreed; we will never charge you a fee for this reimbursement. We may withhold the reimbursement until we have received the goods or you have provided evidence of having sent back the goods, whichever is the earliest.
You have to return the goods or hand them over immediately and in any event no later than 30 days after having informed us about the cancellation of the contract to :
ROOFBIKE
Customer Service
46 avenue des Freres Lumiere
78190 Trappes
France

The cancellation period is met if the goods are sent back within the 30 day cancellation period. The return shipment is performed at your costs. The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, features and functioning of the goods.

6. Damage during shipment / complaints

Please notify us immediately with respect to obvious defects. If you receive a package that is visibly damaged, please open it straight away in the presence of the postman / package delivery service and have a confirmation of damage note issued immediately. If you have any questions please contact our customer service. Please always return the package embossed with our return package package label (no bikes). When returning products, rather than just the external packaging, please also use the shipping box for making the return consignment.

7. Other Terms and Conditions

a. Choice of law:

French law applies for our commercial relations.
b. Cookies
We use cookies on various web pages to improve the quality of our website and to enable the application of certain functions. These concern small text files that are stored on your computer. The majority of cookies we use are deleted from your hard drive after a browser session is ended (session cookies). Other cookies remain stored on your computer and enable us to recognize your computer upon your next visit (persistent cookies). Our partner companies are not permitted to use our website to collect personal data by means of cookies, or to process or use such information.
e. Links
To the extent that this website contains external links (Hyperlinks) to third party websites, the sole responsibility for the contents of such linked websites remains with the respective operator. Prior to creating the links, ROOFBIKE has examined all third party linked sites for any legal infringements. At the same time, however, ROOFBIKE has no influence over the material arrangement of these linked sites meaning it expressly declares that it is not the proprietor of the content of any such linked sites. ROOFBIKE, moreover, performs regular checks of linked pages and will immediately delete the relevant link should it become aware of any legal infringements contained in a linked page.

f. Retention of Title
The goods delivered remain our property until complete payment has been made. The contractual arrangement is governed exclusively by the Law of the French Republic.

g. Miscellaneous
Weight specifications, dimensions and equipment are details provided by the manufacturer. ROOFBIKE reserves the right to deliver goods with technical changes that constitute a technical advance as well as deviations as to colour. Errors and information given by mistake are not binding and we accept no liability in respect thereof. Delivery is conditional on the availability of stock.
Our deliveries are made on the basis of our General Terms and Conditions. All prices are stated in Euro and include statutory french VAT: 20%
We reserve the right to modify prices due to changes in currency exchange rates or VAT rates at any time and without notice.
Company details

ROOFBIKE
46 avenue des Frères Lumière
78190 Trappes
France

Telephone: +33 (0) 661 760 656
Company’s registered location: Versailles
Companies’ register: 53880390900018
Managing directors: Arnaud Sarfati
VAT ID no.: FR53538803909